Director of Operations

Come join our passionate, innovative, and experience driven team! Bentley & Co. Ltd., leader in Canada’s luggage industry, is currently looking for a director of operations to complete their team at the Head Office in Montreal.

WHO ARE WE?

We are Bentley, born in Canada! We are here to make every journey better. We are on the move with you. Everyday.

With stores from coast to coast, Bentley is the largest retailer of luggage and travel accessories in Canada. Our success is rooted in creating customer-centric experiences and we are looking for passionate and talented people to join our team and help shape the future. Through these unprecedented times, Bentley is emerging strong. We have many exciting projects on the line and are looking to build a strong team to help us continue to grow.

WHY ARE YOU THE IDEAL CANDIDATE?

As director of operations, your main responsibility is to develop and manage the operations, customer service and economic strategy for all the stores aligned with the global policy defined by the company. You will analyze and manage budgets and indicators. You are the director of all the stores, and therefore you are responsible for the relevance of your management and the achievement of objectives related employee and customer experience (analysis and steering of budgets and key indicators).

You are a Brand Ambassador; you embody the Bentley vision and our values, so you take pride in sharing your expert product knowledge and your passion for travel with your team and the people around you.

WHAT DO YOU BRING?

• DEC in retail management or equivalent experience;
• Minimum of five (5) years of management experience in the retail field;
• Bilingualism, French and English (verbal and written);
• Excellent communication skills and interpersonal skills;
• Excellent time management skills;
• Willingness to travel frequently.

WHY JOIN OUR TEAM?

• Store discount
• Flexible working hours
• Employee benefits (personal/sick days bank)
• Work-life balance